Products Used

Bed Board

Integrated Care Management

Built ON

The Chorus Platform

Ready to integrate your whole-person care?

introduction

NHHA’s vision for integrated whole-person care

National Healthcare and Housing Advisors (NHHA) set out to bridge healthcare, housing, and social services under a coordinated system. Through its Community Care Campus model, NHHA brings together healthcare, housing, and social services under one roof — a first-of-its-kind approach that is reshaping how people with complex needs experiencing homelessness receive care and support.

Their mission: Bringing together medical, behavioral, and housing services to deliver whole-person care.

“

Our goal from day one was to stop working in silos and start working as a single system for the people we serve.

Karin Kalk, NHHA

the challenge

Breaking down silos in delivering complex care

NHHA’s EHR faced limitations in managing housing, social services, and care coordination workflow needs. Teams filled gaps with spreadsheets and workarounds, slowing coordination, creating silos in care and leaving leadership without visibility.

In order to avoid the very silos the model was designed to break down, NHHA needed a configurable, integrated platform to:

Unify operations

Streamline workflows

Support unique predictive analytic capabilities

the solution

Customizing a platform solution to fit NHHA’s model

NHHA leveraged the Chorus platform to reimagine care coordination, creating a connected solution that brings every program, team member, and client into one system.

PHASE 1

Establishing the foundation

Leveraging the Chorus platform, NHHA standardized:

Intake and acuity tracking
Shared assessments and care plans
Real-time housing and referral tools
Mobile-first documentation for frontline teams

Customization in Action

Tailoring solutions to enhance integration

NHHA configured and tailored the Chorus platform to fit their unique programs and workflows, driving both integration and adoption:

Virtual Bedboard: for live placement visibility and tracking client status
Task & Referral Management: to increase inter-disciplinary communication, eliminate missed handoffs and ensure continuity
Configurable Workflows: designed to support rapidly changing needs of clients, payer requirements and system performance improvement

“

You’re giving us an opportunity to think freshly about this and not holding us to what an EHR forces us to do. The simplicity you are providing is so appealing.

Karin Kalk, NHHA

Bed Census & Management

built on the Chorus Platform

The examples shown are for demonstration purposes only. All client information has been replaced with fictitious data and no individual’s personal health information (PHI) is displayed.

Task Referral & Management

built on the Chorus Platform

The examples shown are for demonstration purposes only. All client information has been replaced with fictitious data and no individual’s personal health information (PHI) is displayed.

the implementation

Driving adoption through the Superuser Program

NHHA understood adoption was critical.

The answer was a Superuser Program that turned adoption into a shared mission, led by key champions located at each clinical site. This approach transformed training from static instruction to collaborative problem-solving.

Role-specific training

Tailored workflows increased confidence and reduced errors

Participatory design

Staff shaped solutions they wanted to use, driving adoption

Ongoing support

Superusers became internal champions, offering real-time support

“

We were asking staff to do things they’d never done before.
‍
The superuser approach worked because it wasn’t about compliance—it was about empowerment. When staff saw their input shaping the system, they owned it. That changed everything.

Karin Kalk, NHHA

the future

The impact and looking ahead

NHHA has developed the infrastructure to see across programs in real time, streamline workflows, and harness data for compliance and population health—paving the way for NHHA to scale its integrated Management Services Organization (MSO) model and drive better outcomes.

Next, NHHA and Chorus will expand their work by advancing a standardized care plan across programs, strengthening analytics for high-risk populations, and adding medication and vitals management to further support value-based care at scale.

“

Now, leadership can see what’s happening in real time—across all programs. That visibility didn’t exist before.

Karin Kalk, NHHA

the partnership

NHHA and Chorus

This solution goes beyond technology, it’s reshaping care delivery for those who need it most. By combining the innovation of NHHA’s model and flexibility of Chorus’ platform, care that’s truly integrated at scale is moving from aspiration to reality. With innovation at the heart of both organizations, NHHA and Chorus will continue pushing boundaries and building solutions that advance integrated, whole-person care.

Building a scalable integrated care model for health, housing, and human services

NHHA’s vision for integrated whole-person care

Our goal from day one was to stop working in silos and start working as a single system for the people we serve.

Breaking down silos in delivering complex care

Customizing a platform solution to fit NHHA’s model

You’re giving us an opportunity to think freshly about this and not holding us to what an EHR forces us to do. The simplicity you are providing is so appealing.

Driving adoption through the Superuser Program

We were asking staff to do things they’d never done before.‍The superuser approach worked because it wasn’t about compliance—it was about empowerment. When staff saw their input shaping the system, they owned it. That changed everything.

The impact and looking ahead

Now, leadership can see what’s happening in real time—across all programs. That visibility didn’t exist before.

NHHA and Chorus

Ready to integrate your whole-person care?

We were asking staff to do things they’d never done before.
‍
The superuser approach worked because it wasn’t about compliance—it was about empowerment. When staff saw their input shaping the system, they owned it. That changed everything.