Products Used
Crisis Dispatch & Response
Built ON
The Chorus Platform
Ready for safer, faster, coordinated crisis care?
introduction
Building infrastructure for a new era of crisis response
The Missouri Department of Mental Health (MO DMH) and the Missouri Behavioral Health Council (MBHC) partnered with Chorus to create MOConnect, a unified platform that coordinates crisis care across 25 partner agencies and has served 5.1K + cases of crisis care to date.
When the 988 Suicide & Crisis Lifeline launched in 2022, it represented a transformative opportunity for mental health crisis care nationwide. Missouri recognized the need to build supporting infrastructure that could match the scale and ambition of this national initiative.
The Missouri Department of Mental Health (MO DMH) and the Missouri Behavioral Health Council (MBHC) set out to create a statewide platform that would empower providers to focus on what they do best: delivering care to people in crisis.
When the 988 Suicide & Crisis Lifeline launched in 2022, it represented a transformative opportunity for mental health crisis care nationwide. Missouri recognized the need to build supporting infrastructure that could match the scale and ambition of this national initiative.
The Missouri Department of Mental Health (MO DMH) and the Missouri Behavioral Health Council (MBHC) set out to create a statewide platform that would empower providers to focus on what they do best: delivering care to people in crisis.
the challenge
Fragmented information systems hindered coordinated response
25 behavioral health agencies across Missouri each delivered quality care within their service areas, but operated independently with different systems, creating coordination gaps and making statewide reporting challenging.
Additionally, multiple overlapping service areas made it difficult for 988 contact centers to quickly identify the correct response team. Referral information, critical safety details, and outcomes were tracked in separate tools, preventing seamless information sharing between contact centers and mobile crisis teams. There was no single place to view a client's complete journey from initial contact through mobile crisis response.
Missouri recognized an opportunity: the right infrastructure could transform these independent efforts into a coordinated statewide system.
Additionally, multiple overlapping service areas made it difficult for 988 contact centers to quickly identify the correct response team. Referral information, critical safety details, and outcomes were tracked in separate tools, preventing seamless information sharing between contact centers and mobile crisis teams. There was no single place to view a client's complete journey from initial contact through mobile crisis response.
Missouri recognized an opportunity: the right infrastructure could transform these independent efforts into a coordinated statewide system.
the solution
A custom-built crisis coordination platfrom
Chorus worked directly with MO DMH, MBHC, and partner agencies to leverage Chorus’ platform and templates to build a system that reflects the way crisis services are delivered in Missouri. The solution was tailored collaboratively with input from providers at every stage, from initial design through a five-agency pilot in fall 2024 to statewide deployment with dedicated regional training.
Crisis Dispatch & Response
built on the Chorus Platform
The examples shown are for demonstration purposes only. All client information has been replaced with fictitious data and no individual’s personal health information (PHI) is displayed.
The MOConnect solution:
Enables 988 contact centers to dispatch the right crisis team anywhere in Missouri.
Automates data collection and compliance reporting.
Provides instant visibility into team capacity and dispatch status.
Works on mobile devices for teams in the field.
Generates insights for system-wide improvements.
Key Capabilities
Streamlined referral coordination
988 contact centers can now quickly identify the appropriate mobile crisis response team based on catchment areas and seamlessly share critical safety information with field responders, streamlining coordination and ensuring teams have the context they need before they arrive.
Unified client journey visibility
MOConnect centralizes each client’s crisis care experience in one place, giving contact centers and mobile crisis response teams shared access to referral details, safety information, and historical crisis contacts, enabling informed, coordinated responses across touchpoints.
Mobile-responsive design
Crisis responders access MOConnect from any device, documenting cases and coordinating care in real time from the field.
System-wide insights
Analytics dashboards help MO DMH and MBHC identify gaps, optimize resources, and continuously improve Missouri's crisis response network.
key features
Up-to-date crisis case management and documentation.
Cross-agency coordination and communication tools.
Automated compliance reporting for state and federal requirements.
Integration with existing 988 contact center infrastructure.
Role-based access controls for security and privacy.
Analytics dashboard for system-wide insights.
the impact
A crisis response system designed to scale
As of October 2025, MOConnect has become the operational foundation for crisis response across Missouri.
By the numbers:
860
active professionals
Professionals across the state use MOConnect to coordinate crisis care.
25
partner agencies connected
Organizations throughout Missouri now operate on a unified platform, eliminating information silos and unifying crisis response.
5.1K+
crisis cases documented
Since deployment, MOConnect has facilitated the coordination of thousands of crisis interventions, ensuring every case receives appropriate attention and follow-up.
Beyond the metrics:
Statewide coverage achieved
For the first time, anyone reaching out to 988 in Missouri is captured in one system where agencies can view the client’s history and information.
Complete context for every client and case
Centralized information sharing gives crisis teams access to referral details, safety information, and historical context in one place, enabling coordinated responses.
Data-driven enhancements
Aggregated analytics help MO DMH and MBHC identify trends, allocate resources efficiently, and continuously refine crisis response strategies.
MOConnect represents a significant advancement in Missouri’s commitment to delivering responsive, data-informed, and person-centered crisis care.
Drew Burnett, Lead Solutions Development Specialist
Missouri Behavioral Health Council
Looking ahead:
MOConnect is more than just a technology platform—it serves as the cornerstone of a responsive, data-informed, and person-centered crisis care system. As Missouri continues to enhance and expand its behavioral health infrastructure, MOConnect will evolve in tandem, integrating key tools such as:
MOBeds provides real-time statewide bed availability.
MONavigator helps Missourians locate nearby services.
Referral Platform streamlines connections between providers and services across the state.
About
Missouri Department of Mental Health
The Missouri Department of Mental Health (DMH) is the state’s mental health authority that sets standards of care and policies; oversees programs and services delivered by contracted community providers; and provides direct services to individuals. The DMH system delivers essential supports to Missourians living with intellectual and developmental disabilities, mental illness, and substance use disorder including in-home services, community-based services, and in-patient services.
Missouri Behavioral Health Council
The Missouri Behavioral Health Council (MBHC) is a group of 30+ member agencies that works to provide a comprehensive array of psychiatric and substance use treatment services and supports as appropriate for children/adolescents, adults and senior adults. In addition to supporting our members, the Council develops programs and promotes best practices that improve behavioral health in Missouri--anywhere the system and individual meet.
Chorus Innovations
Chorus Innovations builds custom technology for behavioral health organizations and state systems, designing platforms around real provider needs to improve efficiency and care delivery.
