Products

Care
Management

Bed
Board

Built on

One Chorus
Platform

introduction

NHHA’s vision for integrated whole-person care

National Healthcare and Housing Advisors (NHHA) is reshaping how people experiencing homelessness with complex needs receive care. Through its Community Care Campus model — a first-of-its-kind approach — NHHA brings healthcare, housing, and social services together under one roof to deliver integrated, whole-person care.

the challenge

Breaking down silos in delivering complex care

NHHA’s EHR had a limited capacity to manage workflows across housing, social services, and care coordination. Teams filled the gaps with spreadsheets and manual workarounds, slowing coordination, creating silos in care, and leaving leadership without visibility.

NHHA needed a solution that could:

Unify operations

Streamline workflows

Support unique predictive analytic capabilities

“

Our goal from day one was to stop working in silos and start working as a single system for the people we serve.

Karin Kalk

National Healthcare and Housing Association

the solution

A custom solution to fit NHHA’s unique model

Chorus helped NHHA reimagine care coordination, creating a solution that brings together every program, team member, and client into one system. Leveraging One Chorus Platform and products, NHHA standardized:

Intake and acuity tracking

Shared assessments and care plans

Real-time housing and referral tools

Mobile-first documentation for frontline teams

Key components:

Virtual bed board

For live placement visibility and tracking client status.

Task & referral management

To increase inter-disciplinary communication, eliminate missed handoffs, and ensure continuity.

Configurable workflows

To support rapidly changing needs of clients, payer requirements, and system performance improvement.

Bed Board

The example shown is for demonstration purposes only. All client information has been replaced with fictitious data and no individual’s personal health information (PHI) is displayed.

Task & Referral Management

The example shown is for demonstration purposes only. All client information has been replaced with fictitious data and no individual’s personal health information (PHI) is displayed.

“

You’re giving us an opportunity to think freshly about this and not holding us to what an EHR forces us to do. The simplicity you are providing is so appealing.

Karin Kalk

National Healthcare and Housing Association

implementation

Driving adoption through a “Superuser Program”

NHHA understood that adoption was critical. They created a Superuser Program that turned adoption into a shared mission, led by key champions at each clinical site. This approach transformed training from static instruction to collaborative problem-solving.

Key aspects:

Role-specific training

Tailored workflows increased confidence and reduced errors.

Co-design process

Staff shaped solutions they wanted to use, driving adoption.

Ongoing support

Superusers became internal champions, offering real-time support.

“

The Superuser Program worked because it wasn’t about compliance — it was about empowerment. When staff saw their input shaping the system, they owned it. That changed everything.

Karin Kalk

National Healthcare and Housing Association

the future

Looking ahead

NHHA has developed the infrastructure to see across programs in real time, streamline workflows, and harness data for compliance and population health. Paving the way to scale their integrated Management Services Organization (MSO) model and drive better outcomes.

Next, NHHA and Chorus will expand their work together by advancing a standardized care plan across programs, strengthening analytics for high-risk populations, and adding medication and vitals management to further support value-based care at scale.

“

Now, leadership can see what’s happening in real time, across all programs — that visibility didn’t exist before.

Karin Kalk

National Healthcare and Housing Association

the partnership

NHHA and Chorus

This solution goes beyond technology — it’s reshaping care delivery for those who need it most. By combining NHHA’s innovative model and Chorus’ flexible platform, truly integrated care at scale is moving from aspiration to reality. With innovation at the heart of both organizations, NHHA and Chorus will continue pushing boundaries and building solutions that advance integrated, whole-person care.

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Back to stories

How NHHA unified its integrated, whole-person care system

NHHA’s vision for integrated whole-person care

Breaking down silos in delivering complex care

NHHA needed a solution that could:

Our goal from day one was to stop working in silos and start working as a single system for the people we serve.

A custom solution to fit NHHA’s unique model

Key components:

You’re giving us an opportunity to think freshly about this and not holding us to what an EHR forces us to do. The simplicity you are providing is so appealing.

Driving adoption through a “Superuser Program”

Key aspects:

The Superuser Program worked because it wasn’t about compliance — it was about empowerment. When staff saw their input shaping the system, they owned it. That changed everything.

Looking ahead

Now, leadership can see what’s happening in real time, across all programs — that visibility didn’t exist before.

NHHA and Chorus

See Chorus in action