The challenge community behavioral health providers face today 

In today’s behavioral health landscape, one client interaction is just a small part of a much larger journey.

As a Community Behavioral Health Center (CBHC) or Certified Community Behavioral Health Clinic (CCBHC), your mission is to deliver integrated, whole-person care—across crisis services, outpatient programs, and residential care.

But fragmented systems make that mission harder. When referrals, assessments, follow-ups, and documentation live in different systems—or worse, on spreadsheets—it’s nearly impossible to deliver seamless, coordinated care. The result?

Missed connections. More administrative burden. Delayed services. And less effective care.

Navigating SAMHSA requirements while delivering on your mission

SAMHSA’s Criteria 3 (Care Coordination) and Criteria 5 (Quality and Other Reporting) are clear: clinics need integrated systems that support closed-loop referrals, unified records, and real-time visibility across care touchpoints.

Yet many CCBHCs and CBHCs still rely on manual processes or patchwork systems. That leads to reporting gaps, disconnected care, and lost time your staff can’t afford.

A new way forward: Chorus as your community behavioral health solution

Chorus is a purpose-built care coordination platform that fills the gaps left by EHRs and case management tools. Designed with and for CBHC teams, Chorus brings care coordination, compliance, and automation into one streamlined, user-friendly system.

Whether you’re launching your first CCBHC program or scaling dozens of services, Chorus adapts to your workflows, reduces administrative burden, and makes integrated care a reality.

How Chorus supports community behavioral health centers: 

• Closed-Loop Referrals: Track every referral from start to finish—so your team knows exactly when clients are connected, seen, and supported. No more blind spots or missed handoffs.‍
• Unified Client Record: See the full picture of care across programs, teams, and services—referrals, screenings, care plans, and even resource or bed availability—all in one place.‍
• Streamlined Intake & Assessments: Digitize your public intake and clinical assessments to reduce paperwork and get clients triaged and served faster.
• ‍Real-Time Dashboards & Reporting: Quickly surface metrics for SAMHSA reporting and grant accountability—no more last-minute data pulls or spreadsheet scrambles.‍
• Rapid Tailoring to Local Needs: Use ready-to-launch templates or customize workflows to reflect your partnerships, populations, and compliance requirements.‍
• Future-Ready Infrastructure: As community behavioral health care evolves, Chorus scales with you—supporting new reimbursement models, changing state guidelines, and expanded services.‍
• Partnered Implementation: From kickoff to configuration, Chorus works side-by-side with your team to ensure a smooth rollout and continued success.

By replacing fragmented systems and manual workarounds, Chorus empowers your entire team – from field staff to clinicians – with up-to-date, accurate information, on the go.

This means less tech stress, more time delivering great care, and the ability to act faster, track referrals easier, and fill beds sooner.

Better coordination starts beyond the EHR, with Chorus 

Chorus helps community behavioral health providers:

• Replace fragmented tools with a single source of truth
• Increase visibility across staff, programs, and partners
• Fill residential beds and service slots faster
• Reduce staff burnout by automating admin-heavy workflows
• Show funders and regulators real impact through better data

Chorus was built for the complexity of community behavioral health care—extending beyond the EHR to help your team engage clients, track outcomes, and stay audit-ready with ease.Let’s simplify your care coordination, together.

👉 Explore how Chorus supports streamlined care for community behavioral health providers: Learn more.